The counselling service at BCCS is a BACP Accredited Service. Service accreditation offers a kitemark standard that emphasises safe, competent and efficient service provision. It aims to ensure the service provided is able to meet the needs of its local community and/or target population. The benefits of service accreditation not only strengthen confidence in service users but also supports staff in order for them to be able to provide a service they can be proud of.
All BCCS counsellors are members of a nationally recognised professional counselling/psychotherapy register, such as those held by BACP, UKCP, BPS, or BABCP and their professional conduct is bound by stringent ethical principles and the professional conduct procedures of those organisations
All our counsellors receive supervision of their counselling work in accordance with BACP’s Ethical Framework for the Counselling Professions. This means that our counsellors will discuss their work with an experienced supervisor employed by us, but will not reveal a client’s full identity. The supervisory relationship is bound by the same rules of confidentiality as the counselling relationship.
As BCCS offers clinical placements to both qualified and trainee counsellors, a small proportion of our counselling staff are in the final year of their Diploma training and will qualify at the end of it. A larger proportion of staff have achieved interim diploma-level status but are continuing with their studies to gain a first-, second-, or third-level university degree. Many counsellors remain with us after qualifying. All our counsellors are rigorously monitored by experienced and knowledgeable staff, and are very well supported. You have every right to enquire about the status and experience of your counsellor either by asking them, or by ringing the office, and if you would prefer to be seen only by a qualified counsellor from the outset, please let the office know.
All BCCS staff are carefully selected, well-trained, and properly supervised. BCCS monitors its client base for diversity and accessibility as well as its staff recruitment practices. Our policies are reviewed on a regular rotation to ensure they continue to meet the requirements of the Equality Act 2010. BCCS works actively to avoid any discriminatory practice to ensure equality of opportunity in the recruitment of staff, volunteers, the Board of Trustees, and its service to the public.
All BCCS staff have to undergo a Disclosure & Barring Service (formerly CRB) check.