We will always store your personal details securely. We’ll use them to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes, to help us provide the best service possible.
Data we collect when you contact BCCS, and why we keep it
- Your name, address, date of birth, and how we can contact you. From time to time during your counselling we might need to write to you about your counselling. During your initial enquiry you are asked to give permission for us to use the details you have given us so that we can contact you. After your counselling is finished, we may write to you for feedback or invite you to make a donation to the charity. If you decide not to proceed with counselling, we keep your contact details for a year so that we can send you further information about our counselling services. You have the right to ask us not to keep your details.
- How you heard of us. We keep this for monitoring our avenues of referrals.
- Which GP surgery you are registered with. This is so that, only when absolutely necessary and with your knowledge, we can contact your GP if we have any concerns about your wellbeing.
- Whether you have a physical disability or communication difficulty that would make accessing our services difficult. This is so that we can provide equality of access to counselling for all our clients.
- Credit/debit card details. We do not retain this information; we take it merely to process your initial payment over the phone. If you wish to pay for a missed appointment over the phone, you will need to give us these details again.
- Progress/tracking scores taken from the monthly psychological questionnaires. This is so that you and your counsellor can keep an eye on your progress. It also means that we can use the anonymised information to evaluate the efficacy of our counselling service.
- Clinical record of counselling appointments. It is a professional requirement that attendance records and brief written notes of contact with you are made. These are kept to a minimum and all paperwork is destroyed after 3 years.
Who do we share our data with?
The information we hold about you comes from you yourself, and we do not use third parties to supplement the information that we hold. We take confidentiality very seriously. We do not share our client database with any other organisation. Access to the database is restricted only to authorised staff.
How does BCCS use your data to improve your experience?
We carry out annual analytics to understand how our services are used so that we can improve the quality of our counselling service and develop new avenues of provision.